faqs

latch & locksmith

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frequently asked questions

Do you charge a call out fee?

No. We don’t believe in call out charges or any hidden costs, and you only pay the price we’ve quoted once the job has been completed.

Do you charge more in an emergency?

No. We have a fixed price and understand customer needs varies depending on the situation their in. That’s what were here for and endeavour to be on site at a times that suits you.

Is there a cost for getting a quote?

We provide a no obligation quote that is completely free at no cost.

Are you part of a National Company?

We are a Family Run Business based in Kent and are not a National Business. We believe our local knowledge and reputation is valuable and gives our customers peace of mind when calling.

What payment methods do you take?

We accept Cash, Bank transfers and also take most major Credit and Debit cards as we understand emergency’s don’t always happen at the most convenient times of the month.

Where is your business based and where do you operate from?

We are based in West Malling, Kent, however, we operate throughout all of Kent! We are a mobile locksmith meaning we can come to you for whatever you require.

Do your locks conform to British Standards?

We fit a variety of locks including British standard locks to ensure a suitable price range is available for all. Please mention your requirements to us when on site and we will ensure your needs are met.

Can you advise me if I need extra security on my doors?

Yes. We can provide a free security review when on site, if required, with a free no obligations quote covering off all your potential needs.

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local and reliable

No matter where you are in Kent, you’re never too far from Latch & Locksmith. As a top-rated Locksmith in Kent, you can be certain of quality workmanship and excellent service at a very competitive price.